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Wow Moments! Book
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Million Dollar Business Strategies

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3 Ways To Wow Your Customers In 2017 – Mark Kent



3 Ways To Wow Your Customers In 2017 – Mark Kent

By Kendra Stephen, Business Attorney and Strategist. This article was originally published on the Huffington Post. Every day, thanks to social media platforms, we see both raves and rants from customers who engage with your brand. Some customers rant about how they are disgusted, disappointed or disgruntled. While others share how much they love your company and go as far as sharing heartfelt testimonials. Hate…

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Change Management Within Population Health Management



Change Management Within Population Health Management

The concept of population health is daunting when you consider its very definition – “an approach that aims to improve the health of an entire human population.” Yes, the definition is aspirational. However, I want to share how it can be made achievable through change management. Our rapidly changing healthcare environment has pushed every healthcare delivery organization to quickly adapt to new technology, new partnerships,…

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Wow Moments: Now Over 500,000 Copies Sold

Are you struggling to develop loyal customers, engage your employees, and build a business that stands the test of time?Wow Moments: Turning Everyday Experiences into Extraordinary Events by Mark Kent is a book which explains “the how and why” to develop loyal customers, engaged employees, and a lasting business.It’s a best selling book having sold more than 500,000 copies to date.Be sure to get your…

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