The new healthcare consumer is here Younger consumers are not satisfied with healthcare’s status quo and consumers of all generations are more willing to try non-traditional services. For instance, Gen Z and millennials are least likely to have a primary care physician (PCP), compared to......
Decision-making should be based on facts, regardless of industry. The importance of data collection and its analysis leveraging Big Data technologies has demonstrated that the more accurate the information gathered, the sounder the decisions made, and the better the results that can be achieved. Medicine......
A lot of time is spent teaching those in leadership positions to lead. While the real issue rests with followers not knowing how to follow. In other words, they don’t know how to – or don’t really want to – work together. While vision and......
Every day, thanks to social media platforms, we see both raves and rants from customers who engage with your brand. Some customers rant about how they are disgusted, disappointed or disgruntled. While others share how much they love your company and go as far as......
The concept of population health is daunting when you consider its very definition – “an approach that aims to improve the health of an entire human population.” Yes, the definition is aspirational. However, I want to share how it can be made achievable through change......
Mark Kent explains the importance of hiring the right people and empowering them to do the right thing. Not everyone is created or ready for all roles in all positions in every company. So when you’re rushing to fill a position, and you really haven’t......