Mark Kent talks about his upcoming book “Wow Moments,” describing how wow moments establish connections or emotional bonds between people. In the book, I talk about an episode I had at a car dealership. It speaks to my relationship I have with my son. It speaks to a relationship (and I’ll go into this one a bit more) of a young man and his girlfriend….

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I’ve currently been working hard to complete my forthcoming book “WOW MOMENTS!” to share with you all. Shortly you will be able to pre-order the book from my website, so stay tuned. Below are some excerpts from it, enjoy!   1. A Wow Moment makes an experience extraordinary. It takes what we expect from a situation, event, or interaction, elevates it to the unexpected and provides…

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Mark Kent, Regional President at Humana, describes why leaders in an organization must provide candid feedback to their employees to prevent employee disengagement. Another thing that I really like is holding people accountable. You have to, and I think that as a leader, you’ve got to be able to have authentic and candid conversations relative to performance. We all think that we’re the best, but…

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