Are you struggling to develop loyal customers, engage your employees, and build a business that stands the test of time?Wow Moments: Turning Everyday Experiences into Extraordinary Events by Mark Kent is a book which explains “the how and why” to develop loyal customers, engaged employees, and a lasting business.It’s a best selling book having sold more than 500,000 copies to date.Be sure to get your…

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A presentation of Mark D. Kent’s health care journey. [embeddoc url=”http://markkent.me/wp-content/uploads/2015/07/Mark-D.-Kent-My-Health-Care-Journey-2.pptx” viewer=”microsoft”]

Mark Kent talks about his upcoming book “Wow Moments,” describing how wow moments establish connections or emotional bonds between people. In the book, I talk about an episode I had at a car dealership. It speaks to my relationship I have with my son. It speaks to a relationship (and I’ll go into this one a bit more) of a young man and his girlfriend….

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