Mark Kent | Humana’s Culture of Rethinking Routine
Mark Kent, Regional President at Humana, talks about Humana’s culture of fostering new ideas, collaboration, and their motto “Rethink Routine”.
The thing I like most at Humana, and Humana has always felt to me to be a very entrepreneurial company even with being a Fortune 70 organization. There’s lots of collaboration, lots of thought. It’s an open, communicative environment even though we’re set within a very regimented framework that is the healthcare industry. There are rules, Medicare policies, procedures, regulations, department of insurance, etc. There’s all kinds of things that you must abide by, so it’s not as free as a Star Bucks, where if you want to just give everyone a free coffee, you can. I can’t give out free healthcare to everyone. Within those constraints, there are lots of thought leaders and lots of opportunities to collaborate. Humana fosters that, which really is an awesome thing. There are no dumb ideas, so we’re always challenged to think outside the box. I like the values that we have now. One of our [company] values is “Rethink Routine”. To really begin to challenge one another about some of the things we do and ask the question, “Does that add value?” It may have added value two years ago, but does it still apply today, and does it add value overall?
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