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Wow Moments! Book
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Wow Moments Podcast
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“Ride Your Bike” – Miami Herald Indulge Feature
Jul

7

2014

“Ride Your Bike” – Miami Herald Indulge Feature

Indulge, a lifestyle magazine by the Miami Herald featured an article on Mark Kent in their June-July issue.  In the article Kent talks about how to stay active in the heat of the South Florida summer. It turns out living year-round in paradise might bring with it some unexpected summer hazards. “I see a lot of friends and colleagues slow down in these months,” said…

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Jun

23

2014

Mark Kent | Collaboration for Better, More Sustainable Results

Mark Kent, Regional President at Humana, discusses the importance of collaboration in the workplace. What I like to focus on is collaboration and removing ego from meetings. What I mean by that is I love all input, and I want to hear it. The reason I want to hear it is because I’m not that smart, and I believe that there are a number of…

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Jun

16

2014

Mark Kent | From Service Basics to Wow Moments

Mark Kent defines “Wow Moments,” the topic of his forthcoming book due out later this year. There are service basics that each and every one of us look forward to or expect.  A “Wow Moment” is when you take it beyond that and create something that’s not easily replicable.  As a patient, for example, when you come into a medical center, you expect to be…

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