Wow Moments Podcast Series Now on iTunes
The Wow Moments Podcast Series with Mark Kent is available on iTunes!
Interested in creating an engaged workforce, loyal customers, and relationships that last? The Wow Moments Podcast is here to help you build lasting experiences, increased profitability, committed customers and employees who are inspired to promote your brand. Each week, Mark Kent shares insights on high performance, success and motivation to turn everyday experiences into extraordinary events.
What Are Wow Moments And Why Every Business Need More Of Them
Released September 2, 2014
In this introductory episode of the Wow Moments podcast Courtney McKenzie interviews host Mark Kent as they discuss what Wow Moments are and why every business needs more of them. This is your guide to create more Wow Moments in your business and life.
7 Ways To Break Through And Create Wow Moments For Your Customers
Released September 3, 2014
In this episode of the Wow Moments podcast Mark Kent shares 7 extraordinary ways to break through and create wow moments. You will learn: (1) How to create the ultimate consumer experience for all of your customers (2) Ways to maintain exceptional customer service day in and day out (3) How to deliver a tailored experience to differentiate you from your competitors, and lots more.
3 Things Customers Are Hungry For Most
Released September 3, 2014
In this episode of the Wow Moments podcast Mark Kent shares the 3 things your customers are hungry for most. By applying these three surprisingly easy strategies to your business, you can change the relationship between you and all your customers and build brand loyalty. In this episode you will learn: (1) How to build a genuine relationship with your customers, (2) How to out-sell and out-perform your competitors, (3) How to create more memorable experiences between your brand and target customers, and lots more.The Wow Moments Podcast Series with Mark Kent is available on iTunes!
7 Habits Of High Performing Companies
Released September 12, 2014
In this episode of the Wow Moments podcast, Mark Kent shares 7 habits of high performing companies. These are the same strategies Mark used while running his own multi-million dollar business, and as an executive for a Fortune 100 company. In this episode you will learn: (1) How to leverage the skillset of every employee (2) The best way to create more top performers within your business (3) The most important habit your company must start applying today -How to get more delighted customers that keep coming back and referring your products or services.
5 Keys To Making Your Business Standout
Released September 19, 2014
5 Keys To Making Your Business Standout In order to successfully run your business and stay ahead of competitors, you must find your competitive edge. In this episode of the Wow Moments Podcast Mark Kent shares 5 keys to making your business standout. In this episode you will learn: (1) The #1 factor for growing your business fast (2) How to double or even triple your customers by giving your existing customers something to talk about (3) The importance of being original in your space -Attention grabbing messaging and how to create it for your business (4) Why your business must have a special service to dominate.
The Key To Ensuring Customers Regain Confidence In Your Business
Released September 28, 2014
As a business owner you never want to have an unhappy customer. Unfortunately it is reality. In this episode of the Wow Moments podcast, Mark shares top strategies to ensure you have happier customers that keep coming back. In this episode you will learn: (1) How to recover and retain more customers, (2) The one type of customer you should never dismiss, (3) How to deal with angry or upset customers, (4) What are customer profit centers and why your business needs them, (5) The most important form of advertising that most companies miss, and (6) Why your business must have a service recovery process and what it should focus on.
3 Keys To Creating Wow Moments In Your Personal Life
Released October 04, 2014
Over the past weeks you’ve learned about extraordinary ways to improve your business, by creating more Wow Moments for everyone who engages with your brand. In this episode of the Wow Moments Podcast, Mark shares important strategies that will help you live a happier life with better relationships. In this episode you will learn: (1) The importance of being sincere and authentic in your personal life, (2) Simple ways to show you care, (3) Why putting other people first is essential, (4) How being open to feedback can help your personal relationships, and (5) Why stepping outside your comfort zone is the best way to ensure your personal growth.
7 Ways To Excel As A Leader
Released October 11, 2014
In this episode of the Wow Moments Podcast you will learn: (1) Top strategies to be an inspiration to the people you are leading, (2) The key to effective leadership in your business and personal life, (3) How to empower each of your employees, (4) How to create a standout corporate culture, (5) The key to encouraging creativity and challenging the status quo, (6) The #1 way to connect with your employees that you probably never considered, and lots more.
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Mark Kent is the Chief Executive Officer of Women’s Health Care in Evansville, Indiana operating several locations in Evansville and Newburgh, and an acute care hospital. Prior to joining Women’s Health Care he was the Chief Executive Officer of the CAC- Florida Medical Centers (a subsidiary of Humana, Inc) and was responsible for building this division from 18 locations to 58 locations with expansion across the state of Florida. Prior to assuming this position, he was Market President of the Ohio and Indiana Senior Products segment of the East Central Region with Humana growing this market from 47 thousand members to over 250 thousand members across Medicare and Group Retirement plan products.
Latest posts by Mark Kent (see all)
- Evansville Day School Hosts Local Community Leader Mark Kent - March 6, 2017
- 3 Ways To Wow Your Customers In 2017 – Mark Kent - January 10, 2017
- Change Management Within Population Health Management - September 13, 2016