I’ve currently been working hard to complete my forthcoming book “WOW MOMENTS!” to share with you all. Shortly you will be able to pre-order the book from my website, so stay tuned. Below are some excerpts from it, enjoy!

1. A Wow Moment makes an experience extraordinary. It takes what we expect from a situation, event, or interaction, elevates it to the unexpected and provides an unanticipated, lasting spark to a relationship and creates a memorable experience.

2. Wow Moments infuse meaning and wonder into our relationships, our community, and our world.

3. There’s always an opportunity to get better. There is always an occasion to advance the ball down the field.

4. Every day that the sun rises and sets and you haven’t done something to move the ball forward for yourself or your family or your community, then you’ve wasted that day. 

5. Set your standards high and grow from there. 

6. Wow Moments occur when you exceed expectations. The key to every Wow Moment is authenticity, because authenticity is the key to all genuine connections. It can’t be faked.

7. Where there are humans, there is human interaction. Where there is human interaction, there are connections. And where there are connections, there are expectations. With expectations comes an opportunity to excel and that’s when you open the door to a Wow Moment.

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Mark Kent

CEO at CAC - Florida Medical Centers

Mark Kent is the Chief Executive Officer of Women’s Health Care in Evansville, Indiana operating several locations in Evansville and Newburgh, and an acute care hospital. Prior to joining Women’s Health Care he was the Chief Executive Officer of the CAC- Florida Medical Centers (a subsidiary of Humana, Inc) and was responsible for building this division from 18 locations to 58 locations with expansion across the state of Florida. Prior to assuming this position, he was Market President of the Ohio and Indiana Senior Products segment of the East Central Region with Humana growing this market from 47 thousand members to over 250 thousand members across Medicare and Group Retirement plan products.

Latest posts by Mark Kent (see all)

• Evansville Day School Hosts Local Community Leader Mark Kent - March 6, 2017
• 3 Ways To Wow Your Customers In 2017 – Mark Kent - January 10, 2017
• Change Management Within Population Health Management - September 13, 2016