Blog Post Mark Kent on Humana’s integration of Information Technology




Mark Kent on Humana’s integration of Information Technology

Mark Kent, Regional President of Humana, talks about the importance of Information Technology in the medical industry, and how Humana integrates all of the I.T. components necessary for care.

“Everything that we do rides upon a platform of I.T., and so you have to have that. Sadly, our industry today is really fragmented. What we seek to do is to bring those pieces together, and  when I say “we” I’m actually even speaking even larger than CAC and speaking to Humana. Humana is seeking to integrate all of the I.T. components necessary for care. It’s connecting hospitals, connecting labs, ancillary services. All of that back-end tied into one electronic health record that is then shared with primary care or shared amongst each. And what that does is it begins to reduce unnecessary treatments, unnecessary costs. It begins to pull that out of the system and also harm to the patient. If the patient has already had labs done, but if you’re disconnected and you show up at the hospital, the hospital doesn’t know that those are done. It could have been done just two hours prior, but guess what they’re going to do. They’re going to run more labs, right? That’s an extra poke for the patient. So when I say “harm” that’s what I mean. The same thing happens in reverse, right? The things that are done in the hospital, if it’s not connected, or if it doesn’t ride on that I.T. chassis or platform, we’re not going to know necessarily when we rely on paper. So CAC rides on a platform of I.T. primarily where we’re connected, so that when we coordinate care, we have digital x-rays in our electronic health record. We’re importing information from labs hospitals etc. into the health record so that the primary care, the specialty care, the ancillary care is very coordinated and there is one central gold copy as to the patient’s medical record and chart.”

“Todo lo que hacemos paseos sobre una plataforma de IT y aso uno lo tiene que tener y desagraciadamente la industria de hoy día esta muy fragmentado. Lo que nos tratamos de hacer es a traer esos piezas juntas y así, cuando digo nosotros en realidad estoy hablando incluso mas grande que el CAC y hablando de Humana y así Humana esta tratando de integrar todos los componentes de IT necesario para la atención. Esta conectando hospitales, conectando laboratorios, servicios auxiliares, todo ellos ligado a un historia clínica electrónica que es compartido con atención primaria o compartido entre cada. Lo que hace es empezar a reducir los tratamientos innecesarios y cuestas innecesarios. Empieza a sacarlo de la sistema y también daño a la paciente. Si la paciente ya ha tenido laboratorios realizan pero se uno esta desconectado y se presenta en el hospital, el hospital no saben que los laboratorios ya se realizaron. Se podría haber hecho solo dos horas pero supones lo que van hacer. Van a correr mas laboratorios, eso es un golpe adicional para el paciente. Y así cuando digo daño, eso es lo que quiero decir. Lo mismo sucede a la revese. Las cosas que hacen en el hospital, si no esta conectado o si no esta dependiente al estructura TI, no vamos a saber necesariamente o tenemos que confiar en el papel y así CAC monta sobre una plataforma de TI sobre todo cuando estamos conectados que cuando coordinamos el cuidado tenemos radiografías digitales nuestra historia clínica electrónica y estamos importando información de laboratorios de hospitales etc. en el registro de salud para que la atención primaria de la atención especializada del cuidado auxiliar es muy coordinado y lo que no es una copia central a la historia clínica del paciente y el grafico. “

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Mark Kent is the Chief Executive Officer of Women’s Health Care in Evansville, Indiana operating several locations in Evansville and Newburgh, and an acute care hospital. Prior to joining Women’s Health Care he was the Chief Executive Officer of the CAC- Florida Medical Centers (a subsidiary of Humana, Inc) and was responsible for building this division from 18 locations to 58 locations with expansion across the state of Florida. Prior to assuming this position, he was Market President of the Ohio and Indiana Senior Products segment of the East Central Region with Humana growing this market from 47 thousand members to over 250 thousand members across Medicare and Group Retirement plan products.