Blog Post Mark Kent on CAC Florida Medical Centers: Social Services




Mark Kent on CAC Florida Medical Centers: Social Services

Mark Kent, Regional President at Humana, talks about how CAC Florida Medical Centers is helping under-served areas and communities gain access to healthcare and social services. 

“Sadly, in the communities we serve, we serve primarily under-served communities, I call them Healthcare deserts. And so, we go into these areas where they are primarily under-served. Not only do they need healthcare, but there’s other social services that are necessary that they need help with that could be helped and coordinated. Luckily within many of the health plan benefits there are service opportunities. We will coordinate with the patient’s health plan or with area community services like the Florida Council on Aging, so there are a number of other social services that are not directly tied to healthcare but indirectly help the patient. We do coordinate those, and we have case managers here at CAC as well as some social services to help. We will spend the time that’s necessary because, again, view it very holistically. If we’re only taking care of your diabetes but were not taking care of the other issues that are impacting it, its not really helping. Right? The net impact isn’t favorable, so we have to really approach it holistically.”

“Desgraciadamente, los comunidades que servimos, y primitivamente servimos comunidades desatendidos, yo los llamo desierto de atención medica, y así entramos estas áreas que son desatendidas. No solamente necesitan atención de salud pero hay otras servicios sociales que son necesario que necesitan ayuda que pueden ser coordinado. Por suerte, dentro de muchos beneficios de planes de salud, hay oportunidades de servicio y así nosotros coordinamos con el plan de salud del paciente o con servicios de la comunidad como The Florida Council on Aging y así hay un numero de servicios sociales que no son directamente ligada a la asistencia sanitaria pero indirectamente ayudan con la paciente y así nosotros los coordinamos y tenemos administradores de casos aquí en CAC y además servicios sociales ayudan y así nos pasamos el tiempo necesario porque los vemos holísticamente y así si estamos tratando solamente el diabitis pero no estamos cuidando a los otros problemas que los tan impactando, en realidad no estamos cuidando apropiadamente. Y de esta manera el impacto no es favorable y así tenemos que enfocarlo holísticamente. “

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Mark Kent is the Chief Executive Officer of Women’s Health Care in Evansville, Indiana operating several locations in Evansville and Newburgh, and an acute care hospital. Prior to joining Women’s Health Care he was the Chief Executive Officer of the CAC- Florida Medical Centers (a subsidiary of Humana, Inc) and was responsible for building this division from 18 locations to 58 locations with expansion across the state of Florida. Prior to assuming this position, he was Market President of the Ohio and Indiana Senior Products segment of the East Central Region with Humana growing this market from 47 thousand members to over 250 thousand members across Medicare and Group Retirement plan products.