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Mark Kent talks about his upcoming book “Wow Moments,” describing how wow moments establish connections or emotional bonds between people. In the book, I talk about an episode I had at a car dealership. It speaks to my relationship I have with my son. It speaks to a relationship (and I’ll go into this one a bit more) of a young man and his girlfriend….
I’ve currently been working hard to complete my forthcoming book “WOW MOMENTS!” to share with you all. Shortly you will be able to pre-order the book from my website, so stay tuned. Below are some excerpts from it, enjoy! 1. A Wow Moment makes an experience extraordinary. It takes what we expect from a situation, event, or interaction, elevates it to the unexpected and provides…
Mark Kent, Regional President at Humana, describes why leaders in an organization must provide candid feedback to their employees to prevent employee disengagement. Another thing that I really like is holding people accountable. You have to, and I think that as a leader, you’ve got to be able to have authentic and candid conversations relative to performance. We all think that we’re the best, but…